Terms & conditions
These conditions govern bookings with Mina Tours Ltd t/a Mina Tours (company number 10996464).
Quotes & bookings
- Quotes are subject to availability and are not guaranteed until tickets are issued — airline fares and seat availability change continually, even after full payment.
- A quotation is only valid once a deposit or full payment is received, unless otherwise specified.
- An Umrah package, once booked and confirmed after payment, is non-changeable and non-refundable.
Payments & deposits
- Upfront deposits are non-refundable.
- It is your responsibility to pay the outstanding balance by the due date. Failure to do so may result in cancellation and loss of your deposit. Please keep us updated about any payments you make.
- Business-to-business credit-card payments may carry a 2% surcharge (non-refundable); debit-card payments are surcharge-free. We may request verification documents for unsuccessful or unauthorised payments.
Tickets
- Tickets are normally issued within 48–72 hours of full payment; for next-day travel they are sent within 12–24 hours. Contact us immediately if you don’t receive them in time.
- Airlines prefer e-tickets, so no paper tickets are issued.
- Reconfirm your booking with the airline or agency 72 hours before departure. Check in at least 3 hours before international flights and 2 hours before domestic flights.
Cancellations & refunds
- Cancellations and refunds are subject to airline and supplier rules, less our administration charge.
- Refunds are processed once received from the airline or supplier — typically 7–8 business weeks. No refund is paid out until we have received it from the relevant supplier.
Passports, visas & documents
- It is your responsibility to ensure your travel documents — e-ticket, passport, visa and any insurance — are correct and valid.
- Your passport must be valid for at least 6 months from your return date.
- We accept no liability if you are denied boarding or entry for failing to carry the correct passport, visa or documents required by an airline, authority or country.
- Where a visa error is caused by us, our liability is limited to the cost of a replacement visa or a refund of monies collected by us; if an application is rejected by the embassy for a valid reason we refund the application fee within 14 calendar days.
Accommodation & changes
- We make every effort to meet your requirements, but an alternative hotel of a similar standard may occasionally be offered, with any rate difference charged accordingly.
- Rooms, rates and airfares are subject to availability and may change at the time of booking.
- Any new levies or taxes imposed by the Saudi authorities will apply in addition to the quoted amount, and passengers must comply with any new rules introduced by the Saudi Ministry of Foreign Affairs.
Financial protection (ATOL)
Mina Tours Ltd is not an ATOL holder. The flights and flight-inclusive packages we sell are ATOL protected by the ATOL holder we book them through, and we sell as their approved agent. All quotations are subject to availability at the time of booking. When you pay you will be supplied with an ATOL Certificate — please ask for it and check that everything you booked (flights, hotels and other services) is listed on it.