Refunds & cancellations
A plain summary of how payments, cancellations and refunds work with Mina Tours Ltd t/a Mina Tours (company number 10996464). The full binding wording is in our Terms & conditions.
When you pay, and when you travel
- Your booking is confirmed once we receive your deposit or full payment. Until then a quotation is not guaranteed.
- Where a deposit is accepted, the balance is due by the date we give you in writing — always before you travel. We tell you the amount and the date when you book.
- Travel normally takes place weeks or months after you pay. Flights are usually ticketed within 48–72 hours of full payment.
- We accept payment by bank transfer, and by USDT on the Solana network from your booking page. Card payment is currently unavailable.
Deposits
- Deposits are non-refundable.
- If the balance is not paid by the due date the booking may be cancelled and the deposit lost. Please keep us updated about any payments you make.
If you cancel or change
- An Umrah package, once booked and confirmed after payment, is non-changeable and non-refundable.
- For other travel, cancellations and changes are subject to the airline's and supplier's rules, less our administration charge. We tell you the cost before making any change.
How refunds are paid
- Where a refund is due, it is paid once we have received it from the airline or supplier — typically within 7–8 business weeks.
- No refund is paid out until we have received it from the relevant supplier.
- Refunds are paid back to the person who paid, by the same method where possible.
- Visas: if a visa error is caused by us, our liability is limited to a replacement visa or a refund of the money we collected; if an embassy rejects an application for a valid reason we refund the application fee within 14 calendar days.
How to ask for a refund or cancel
- Email support@minatours.co.uk or call 0207 112 8030 with your booking reference. We confirm what the airline and supplier rules allow, and the amount, in writing before anything is cancelled.
Financial protection (ATOL)
Mina Tours Ltd is not an ATOL holder. The flights and flight-inclusive packages we sell are ATOL protected by the ATOL holder we book them through, and we sell as their approved agent. All quotations are subject to availability at the time of booking. When you pay you will be supplied with an ATOL Certificate — please ask for it and check that everything you booked (flights, hotels and other services) is listed on it.