Privacy notice

Last updated 4 October 2026. Applies to Mina Tours and Skylite Visa.

Who we are

Mina Tours Ltd (company number 10996464, registered in England and Wales, registered office Level 11, 25 Cabot Square, Canary Wharf, London, United Kingdom, E14 4QZ) trades as Mina Tours and as Skylite Visa. We are the controller of the personal information described here.
Questions or requests: support@minatours.co.uk or 0207 112 8030.

Contact details: name, phone, WhatsApp, email and address.
Trip details: dates, departure airport, number of travellers, room and package choices, special requests.
Travel documents where a booking or visa needs them: passport details, photographs, visa application information and supporting documents.
Payment records: amounts, dates, references and the method used. We do not store card numbers.
Our messages with you (email, WhatsApp, calls and notes), reviews and complaints.
Website data: pages visited and form submissions; analytics cookies only if you accept them.

To quote for, book and manage your travel and visas, take payment and support you before and during your trip — necessary for our contract with you, or to take steps at your request before one.
To keep accounting, tax and travel-protection records — a legal obligation.
To follow up an enquiry you made, keep a history of our service to you, prevent fraud and improve our service — our legitimate interests. You can object at any time.
To send you marketing by email, SMS or WhatsApp — only where you have agreed or have bought or been quoted by us and were given a chance to opt out. Every message lets you opt out, and you can tell us at any time.

Booking Hajj, Umrah or an Islamic tour may indicate your religious belief. We use this only to arrange the travel you asked for and to meet visa and Saudi authority requirements. We do not use it to profile you for marketing without your explicit consent.

Airlines, hotels, ground handlers, transport providers, the ATOL holders we book through, and visa authorities (including Saudi authorities for Umrah and Hajj) — only what each needs for your booking.
Service providers who act for us under contract (processors), including our booking and customer-management system MinaOS and our email and payment services, provided by Skylite Group Ltd, and the hosting and communications providers they use. They may only use your information on our instructions.
Authorities, insurers or advisers where the law requires it or to deal with a claim. We never sell your information.

Some information goes to suppliers and authorities in the country you travel to (for example Saudi Arabia), because the booking cannot be made otherwise. Where our own service providers process data outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement.

Bookings, payments, refunds and complaints: 6 years after the end of the financial year of your travel or case (contract and tax limitation periods).
Enquiries that did not lead to a booking: kept while they are useful for following up your enquiry, reviewed at least every 12 months and deleted when no longer needed.
If you ask us not to contact you, we keep a minimal record (name, contact detail, date) so we can honour that request.

You can ask for a copy of your information, ask us to correct or delete it, restrict or object to how we use it (including any marketing, at any time), ask for it in a portable format, and withdraw any consent you gave. Contact us using the details above; we reply within one month.
If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).